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Delivery Times and Charges
Sandro-Paris.com delivers to addresses in the United States only. At this time we are unable to deliver to PO boxes or APO/ FPO addresses.
You have the following delivery options:
FedEx Ground Delivery
FedEx 2-Day Delivery
Shoprunner shipping option is also available to qualifying Shoprunner members. Please refer to Shoprunner membership policies.
Orders are processed Monday through Friday, excluding holidays. All packages are shipped via FedEx. Please allow 1-2 business days for processing.
Two-day and overnight orders are given top priority. Orders with these shipping methods must be received and clear any fraud screening by 1PM EST to ship the same day. Orders received after 1PM EST will ship the following business day. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
Change Of Shipping Address
Once your order is placed we are unable to change the shipping address. We offer you the possibility to create several shipping addresses within your account. When submitting your order you may select the address where you would like the order to be delivered.
At this time we are unable to deliver on Saturdays.
You can track your delivery any time with your online Sandro account in the "My Orders" section.
Making a ReturnMerchandise can be returned for a full refund within 30 days of the ship date. Final sale items are not eligible for return.
Follow these steps to make a return:
1. Complete the return form included in your order by filling in the code that best explains your reason for return and the quantity of items you are returning.
If your return paper form is missing in your package, you can download it online. In order to download it, you can enter your order number, email address and zip code here
2. Tear off the bottom portion of the form and include it in your shipping box along with the items you wish to return. Please remember that the bottom portion of the form must be enclosed with merchandise 3. Attach the pre-paid, self-adhesive return label to your securely packed and sealed package and drop it off at the nearest FedEx location. To find a FedEx location, please visit www.FedEx.com or call FedEx customer support at 1-800-463-3339 to schedule a pick up.
4. Your refund will be processed within 10 business days upon receipt. Should you wish to use an alternate shipping method for the return we recommend using a trackable insured method. Returns may be shipped to:
1009 West Middlesex Avenue
Port Reading, NJ 07064
Returns are subject to an $8 return fee.