SHIPPING

 

Tracking Your Order

You can check the status of your order by logging in to your Sandro-Paris.com account. You cannot check the status of your order unless you have an account. After you have made a purchase you will receive a confirmation email that will include your product information and tracking number.

Processing Times

Orders are processed Monday through Friday, excluding holidays. All packages are shipped via UPS. Please allow 1-2 business days for processing. Some exclusions will apply for Holidays. Two-day and overnight orders are given top priority. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

Saturday Delivery

At this time we are unable to deliver on Saturdays.

Alaska, Hawaii and Puerto Rico

Add $5.00 for standard shipping. Please contact Customer Service with any additional shipping concerns for these locations

Shipping Rates

Order Total

UPS Ground

2-Day

Next Day

$0 - $100

Free

$15.00

$30.00

$101 - $249

Free

$15.00

$30.00

$250 - $500

Free

$20.00

$35.00

$501 and Up

Free

$20.00

$35.00

P.O. Boxes

NOT AVAILABLE

NOT AVAILABLE

NOT AVAILABLE

Please note that we are unable to ship to P.O. Boxes.

 

Return Policy

If you are not satisfied with your Sandro-paris.com purchase, please return it to us within 30 days (of the ship date) for a refund. Items must be in original new condition (not worn, not washed, not altered) and must still have all tags attached. Items returned without tags or that are not in original condition will not qualify for a refund. Upon the receipt of returned goods, Sandro-paris.com reserves the right to deny a refund if the merchandise does not meet return policy requirements. Sale merchandise can be returned for ONLINE STORE CREDIT ONLY when returned within 30 days of the ship date. An $8.00 shipping and handling fee will be deducted from your total refund amount.

Please note, we only accept returns that were purchased via this website. Sandro-paris.com will not accept orders that were purchased in Sandro Paris boutiques or other retailers. We also do not accept Sandro-paris.com returns at Sandro Paris boutiques.


Exchanges

At this time, Sandro-paris.com cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on Sandro-paris.com.


Refunds

Your refund will be processed within 10 business days of receiving your return. Your credit card issuer may require additional days to process the credit before posting to your account. Full priced merchandise will be credited to the original payment method and sale merchandise will be refunded as online store credit to your online Sandro-paris.com account. If you do not have an online account, a secure password will be emailed to you once the online store credit is issued. An $8 shipping and handling fee will be deducted from your total return refund.


Making a Return

  • 1. Complete the return form included in your order by filling in the code that best explains your reason for return and the quantity of items you are returning.
  • 2. Tear off the bottom portion of the form and include it in your shipping box along with the items you wish to return. Please remember that the bottom portion of the form must be enclosed with merchandise.
  • 3. Attach the pre-paid, self-adhesive return label to your securely packed and sealed package and drop it off at the nearest UPS location. To find a UPS location, please visit www.ups.com or call UPS customer service at 1-800-823-7459 to schedule a pick up.
  • 4. Your refund will be processed within 10 business days upon receipt.

TERMS OF SALE

 

Sales Tax

Sandro-paris.com charges sales tax for items being delivered to New York, New Jersey, Florida, California, and Illinois, where customers are subject to their respective sales tax. This is subject to change as we open new stores.

Payment

We accept Visa, MasterCard, and American Express.
INTERNATIONAL ORDERS
Currently, us.sandro-paris.com only ships to Canada. us.sandro-paris.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our Canadian customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "SHIP TO CANADA" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at: support@internationalcheckout.com
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently only available to Canada from us.sandro-paris.com.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at:
https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.

Telephone Orders

If you are having trouble placing your order online, please contact Customer Service 212.510.8390 from Monday-Friday between 9AM-6PM Eastern Standard Time.

Order Cancellation

You are able to cancel your order if your order status is “in process”. Once your order has been shipped we are unable to cancel it.

Order Status

To view the status of your order, please log into your customer account at sandro-paris.com. To cancel your order, please send an email with your order number and information, to shopsandrousa@sandro-paris.com.

Price Adjustments

At this time sandro-paris.com does not offer price adjustments.

Security

Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Registered Users

Registering for an account offers you an easier and faster way to place your orders. You can customize your account preferences and save your billing and shipping information for faster checkout. Your account also allows you access to your order history so you can track and check up on your most recent orders. Your wish list lets you customize and save your favorite items so you can email them to your friends or purchase them later. Your password confirms that only you can have access to your account information.

Unlisted Styles

Trying to locate a style not featured on sandro-paris.com? Please contact 212.510.8390 and we will help you to locate it.