As for items bought in other stores, it is possible to exchange an e-commerce item of a higher or equal payment amount (except for outlets and affiliates). You must make a return against receipt at your cash register.
Menswear items in menswear/mixed stores and womenswear items in womenswear/mixed stores.
You must reimburse your customer via the e-commerce application and then make the sale at your cash register.
You must reimburse your customer via the e-commerce application (this will not impact your store's turnover).
The customer must provide proof of purchase: the e-mail stating dispatch or the e-mail confirming collection/thank-you e-mail in the case of an in-store delivery.
You must make the exchange or reimbursement (refer to case above). The item will be integrated into your store's inventory after the transfer is confirmed. You can thus transfer it to the defective stock
When making an exchange/return, the e-commerce customer has: 30 days following the dispatch of his/her order.
In cases of doubt regarding the date, the seller can contact customer service at:
Maje : +33 153 006 301
Sandro : +33 153 006 311
An I.T. problem has occurred for this order. It has not been dispatched in the system. A return cannot be made for the moment. You must call customer service so that it can inform the I.T. department of the problem.
The inter-store transfer is automatic. It is a transfer from the e-commerce store (store no.: 196 for Sandro and 2196 for Maje) to your store that you will receive the day after you have made the refund. You simply have to confirm it in your cash register like a usual transfer.